Site Location: Make a Claim

Claims Helplines

If you need to make a claim, please call the relevant helpline number below.

To save time, please have your policy number to hand when you call. Your policy number will begin 'APL' or 'APP' followed by five digits and three letters.

Your policy documentation provides more details of the claims procedure. If you have a need to seek additional assistance please contact your insurance agent.

Non-Motor Claims


Management Liability Portfolio (MLP) and Directors and Officers -

Email: hicliability.claims@hiscox.com

Professional Indemnity Insurances -

If your current policy incepted or renewed on or after 1st July 2016 please contact:
Hiscox Liability Claims Team - Telephone: 0800 840 2432 - Email: liability.claims@hiscox.com

If your current policy incepted or renewed before 1st July 2016 please Write to:
Claims, Canopius Underwriting Limited and Syndicate 4444, Gallery 9, One Lime Street, London EC3M 7HA or email:  claims@canopius.com

Essential Business Legal Expenses or Absolute Business Legal Expenses -

Please contact ARAG in the event that you need to make a claim.
Claims telephone number: 0117 917 1698 or report online at www.arag.co.uk/newclaims

All other claims -

If your current policy incepted or renewed on or after 1st May 2016, please use this help line to register your claim 0345 415 0492.
If your current policy incepted or renewed before 1st May 2016, please use this help line to register your claim 0344 770 5150.

Motor Claims - policy BEFORE 1st May 2016

If your current policy incepted or renewed before 1st May 2016, please use this helpline to register your claim


All Motor claims including windscreen: 0333 555 5911

(open 24 hours a day 365 days a year with a nationwide approved repairer network)
If you are calling from the EU please use: +44 (0) 1702 444382

Please note that if you use an alternative windscreen repair company you will be charged for the repairs directly and will need to submit your invoice for reimbursement.

Motor Claims - policy ON or AFTER 1st May 2016

If your current policy incepted or renewed on or after 1st May 2016, please use one of the following helplines to register your claim


Accident Fire Theft or Vandalism: 0345 415 0489

(open 24 hours a day 365 days a year with a nationwide approved repairer network)
If you are calling from from outside of the United Kingdom please use: +44 2392 205 471

If you need to make a Windscreen damage claim: 0345 128 7905

(open 24 hours a day 365 days a year)