Site Location: Make a Claim

Claims Helplines

If you need to make a claim, please call the relevant helpline number below.

To save time, please have your policy number to hand when you call. Your policy number will begin 'APL' or 'APP' followed by five digits and three letters.

Your policy documentation provides more details of the claims procedure. If you have a need to seek additional assistance please contact your insurance agent.

Non-Motor Claims - Policies From 1st January 2019


For Policies Incepted or Renewed ON or AFTER 1st January 2019:

Management Liability Portfolio (MLP) and Directors and Officers

You should email full details of the claim or circumstance along with your Arista policy number to smepi@archinsurance.co.uk or call 020 7621 4500.

Professional Indemnity Insurances

You should email full details of the claim or circumstance along with your Arista policy number to smedo@archinsurance.co.uk or call 020 7621 4500.

Essential Business Legal Expenses or Absolute Business Legal Expenses

Please contact ARAG in the event that you need to make a claim.
Claims telephone number: 0117 917 1698 or report online at www.arag.co.uk/newclaims

All other claims

Email full details of the claim including your Arista policy number to aristaclaims@archinsurance.co.uk aristaclaims@archinsurance.co.uk or call 0344 8921787.

Non-Motor Claims - Policies Prior To 1st January 2019


For Policies Incepted or Renewed PRIOR TO 1st January 2019:

Management Liability Portfolio (MLP) and Directors and Officers

Email: hicliability.claims@hiscox.com

Professional Indemnity Insurances

Hiscox Liability Claims Team - Telephone: 0800 840 2432 - Email: liability.claims@hiscox.com

Essential Business Legal Expenses or Absolute Business Legal Expenses

Please contact ARAG in the event that you need to make a claim.
Claims telephone number: 0117 917 1698 or report online at www.arag.co.uk/newclaims

All other claims

Please use this help line to register your claim 0345 415 0492.

Motor Claims


Accident Fire Theft or Vandalism: 0345 415 0489

(open 24 hours a day 365 days a year with a nationwide approved repairer network)
If you are calling from from outside of the United Kingdom please use: +44 2392 205 471

If you need to make a Windscreen damage claim: 0345 128 7905

(open 24 hours a day 365 days a year)